When a leading life sciences organization sought to disrupt its traditional on-premise software model to offer a SaaS-based Chromatography Data System (CDS) solution to its customers, it partnered with Inspire11 to design an innovative and composable cloud-agnostic platform that will offer both the client and its customers a competitive advantage.

Opportunity the client was faced with

The life sciences organization in the software space traditionally enjoyed its success with customers for its easy-to-use interface, universal connectivity to competitors and internal laboratory instruments, and commitment to compliance and security requirements. However, its manufactured devices that collected and analyzed scientific data were often siloed leaving a lot of value locked and untapped.  Being forward-thinkers, the organization identified an opportunity to disrupt its traditional business model of selling hardware and software as a bundle and shift to a services organization that offers a cloud-ready “Software as a Service” (Saas) option to its customers.

How we built the cloud-agnostic platform

Inspire11 partnered with the client across North America and Europe over an 8-week engagement to understand the current state and define the next-generation operating model and opportunity roadmap that supports and embraces both traditional and cloud-ready product offerings.

After defining the overall strategy, operations, and support model, Inspire11 built a cloud-agnostic platform that would allow all of its customers to plug in, run experiments that they were conducting in their own laboratories, and access that data through different analytics and visualizations.

Inspire11 performed the following activities:

• Defined future state operating model (roles, profiles, key performance measures)
• Developed a new pricing strategy with P&L 3-year revenue projections and customer TCO
• Designed future state processes to support the customer journey such as product management, sales and marketing, billing and invoicing, and support
• Designed a phased migration approach with architectural designs and considerations
• Recommended a phased approach to become a metrics-driven organization
• Provided a go-live checklist and transition plan for when the team was ready to start its transformation