Privacy policy

Privacy Policy

1. Personal Data.

Inspire11 believes strongly in fundamental privacy rights — and that those fundamental rights should not differ depending on where you live in the world. That’s why we treat any data that relates to an identified or identifiable individual or that is linked or linkable to them by Inspire11 as “personal data,” no matter where the individual lives. This means that data that directly identifies you — such as your name — is personal data, and also data that does not directly identify you, but that can reasonably be used to identify you — such as the serial number of your device — is personal data. Aggregated data is considered non-personal data for the purposes of this Privacy Policy. This Privacy Policy covers how Inspire11 handles personal data whether you interact with us on our websites, through our mobile application, or in person.

Please note that Inspire11 may link to third parties on our website or through our mobile application; this Privacy Policy does not apply to how third parties define personal data or how they use it. We encourage you to read their privacy policies and know your privacy rights before interacting with them.

2. Your Privacy Rights at Inspire11.

At Inspire11, we respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. If you choose to exercise these privacy rights, you will not be treated in a discriminatory way nor will you receive a lesser degree of service from Inspire11. Inspire11 does not sell your data.

To help protect the security of your personal data, if you wish to restrict or delete your personal data, you must first sign into your account and verify your identity. There may be situations where we cannot grant your request — for example, if you ask us to delete your transaction data and Inspire11 is legally obligated to keep a record of that transaction to comply with law. We may also decline to grant a request if doing so would undermine our legitimate use of data for antifraud and security purposes, such as when you request deletion of an account that is being investigated for security concerns. Other reasons your privacy request may be denied are if it jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impractical.

3. Personal Data Inspire11 Collects from You.

At Inspire11, we strive to collect only the personal data that we need. The personal data Inspire11 collects depends on how you interact with Inspire11. When you contact Inspire11 seeking information, create an account on the Inspire11 mobile application, or access third-party information through the mobile application, we may collect a variety of information, including:

  •  Account Information. Your email address and related account details, including email address, devices registered, name, address, phone number, account status, and age.
  • Device Information. Data from which your device could be identified, such as device serial number, or about your device, such as browser type.
  • Contact Information. Data such as name, email address, physical address, phone number, or other contact information.
  • Payment Information. Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information.
  • Transaction Information. Data about purchases of Inspire11 products and services or transactions facilitated by Inspire11, including purchases on Inspire11 platforms
  • Fraud Prevention Information. Data used to help identify and prevent fraud, including a device trust score.
  • Usage Data. Data about your activity on and use of our offerings, such as app launches within our services, including browsing history; search history; product interaction; crash data, performance, and other diagnostic data; and other usage data.
  • Other Information You Provide to Us. Details such as the content of your communications with Inspire11, including interactions with customer support and contacts through social media channels.

You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.

4. Personal Data Inspire11 Receives from Other Sources.

Inspire11 may receive personal data about you from other individuals, from businesses or third parties acting at your direction, from our partners who work with us to provide our products and services and assist us in security and fraud prevention, and from other lawful sources, including:

  • Individuals. Inspire11 may collect data about you from other individuals — for example, if that individual invited you to participate in an Inspire11 service or forum, or shared content with you.
  • At Your Direction. You may direct other individuals or third parties to share data with Inspire11. For example, you may direct your mobile carrier to share data about your carrier account with Inspire11 for account activation.
  • Inspire11 Partners. We may also validate the information you provide — for example, when creating an Inspire11 account, with a third party for security, and for fraud-prevention purposes. For research and development purposes, we may use datasets such as those that contain images, voices, or other data that could be associated with an identifiable person. When acquiring such datasets, we do so in accordance with applicable law, including law in the jurisdiction in which the dataset is hosted. When using such datasets for research and development, we do not attempt to reidentify individuals who may appear therein.

    5. Inspire11’s Use of Personal Data.

    Inspire11 uses personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes with your consent. Inspire11 uses your personal data only when we have a valid legal basis to do so. Depending on the circumstance, Inspire11 may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations. If you have questions about the legal basis, you can contact the Data Protection Officer at [email protected]. Inspire11 retains personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or as required by law. We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy and our service-specific privacy summaries. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law.

    6. Inspire11’s Sharing of Personal Data.

    Inspire11 may share personal data with service providers who act on our behalf, our partners, or others at your direction. However, Inspire11 does not share personal data with third parties for their own marketing purposes.

    • Service Providers. Inspire11 may engage third parties to act as our service providers and perform certain tasks on our behalf, such as processing or storing data, including personal data, in connection with your use of our services and delivering products to customers. Inspire11 service providers are obligated to handle personal data consistent with this Privacy Policy and according to our instructions. They cannot use the personal data we share for their own purposes and must delete or return the personal data once they’ve fulfilled our request.
    • Partners. At times, Inspire11 may partner with third parties to provide services or other offerings. Inspire11 requires its partners to protect your personal data.
    • Others. Inspire11 may share personal data with others at your direction or with your consent, such as when we share information with your carrier to activate your account. We may also disclose information about you if we determine that for purposes of national security, law enforcement, fraud prevention, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, or in the event of a reorganization, merger, or sale.

      7. Protection of Personal Data at Inspire11.

      At Inspire11, we believe that great privacy rests on great security. We use administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the personal data and the processing, as well as the threats posed. We are constantly working to improve on these safeguards to help keep your personal data secure.

      8. Cookies and Other Technologies.

      Inspire11’s websites, online services, mobile applications, and advertisements may use “cookies” and other technologies such as web beacons. These technologies help us to better understand user behavior including for security and fraud prevention purposes, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.

      • Communications Cookies. These cookies are used to enable network traffic to and from Inspire11’s systems, including by helping us detect any errors.
      • Strictly Necessary Cookies. These cookies are set as required to provide a specific feature or service that you have accessed or requested. For example, they allow us to display our websites in the proper format and language, to authenticate and verify your transactions, and to preserve the contents of your Bag when shopping online at
      • Other Cookies. These cookies are used to understand how visitors interact with our websites and online services, including by helping us to assess the effectiveness of advertisements and web searches. Inspire11 also uses these cookies to remember choices you make while browsing, so we can provide you with a customized experience.

      Certain features of the Inspire11 website or app may not be available if all cookies are disabled. In addition to cookies, Inspire11 uses other technologies that help us achieve similar objectives. In some email messages Inspire11 sends to you, we provide a “click-through URL” that links you to content on the Inspire11 website or app. When you click one of these URLs, they pass through a separate server before arriving at the destination page. We track this click-through to help us determine interest in particular topics and measure whether we are communicating with you effectively. If you prefer not to be tracked in this way, you should not click graphic or text links in email messages. Inspire11 generally treats data we collect using these cookies and similar technologies as nonpersonal data. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal data by local law, we also treat these identifiers as personal data in those regions. In addition, Inspire11 sometimes combines nonpersonal data collected from these technologies with other personal data Inspire11 holds. When we combine data in this way, we treat the combined data as personal data for purposes of this Privacy Policy.

      9. Transfer of Personal Data Between Countries.

      Inspire11 products and offerings connect you to the world. To make that possible, your personal data may be transferred to or accessed by entities around the world. Inspire11 complies with laws on the transfer of personal data between countries to help ensure your data is protected, wherever it may be. The Inspire11 entity that controls your personal data may differ depending on where you live. For example, if you are employed in Kosovo, Inspire11 shpk. will control and have access to your personal data. At this time, Inspire11 does not transfer personal data within the European Economic Area, nor in participating Asia-Pacific Economic Cooperation countries and therefore, does not comply with either the GPR or APEC CBPR.

      10. Our Companywide Commitment to Your Privacy.

      To make sure your personal data is secure, we communicate our privacy and security guidelines to Inspire11 employees and strictly enforce privacy safeguards within the company. If you have questions about Inspire11’s Privacy Policy or privacy practices, would like to contact our Data Protection Officer, or would like to submit a complaint, you can contact us at [email protected]. You can also ask us questions about how to submit a privacy complaint and we will endeavor to help. Inspire11 takes your privacy questions seriously. A dedicated team reviews your inquiry to determine how best to respond to your question or concern, including those inquiries received in response to an access or download request. In most cases, all substantive contacts receive a response within seven days. In other cases, we may require additional information or let you know that we need more time to respond. Where your complaint indicates an improvement could be made in our handling of privacy issues, we will take steps to make such an update at the next reasonable opportunity. In the event that a privacy issue has resulted in a negative impact on you or another person, we will take steps to address that with you or that other person. If you are not satisfied with Inspire11’s response, you may refer your complaint to the applicable regulator. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances. When there is a material change to this Privacy Policy, we’ll post a notice at least a week in advance of doing so and contact you directly about the change if we have your data on file.