Empowering digital transformation through employee insights
Overview
Transformation decisions grounded in real workforce data, not gut feeling
Adoption risks pinpointed by region and sector before they spread
80% response rate across a 4,000-employee sentiment program
When a global Fortune 50 CPG company sought to understand how the business was progressing through a large-scale operating model change, it partnered with Inspire11 to build an analytics tool, leveraging employee survey data that would provide leadership with actionable insights and drive operational strategy.
The opportunity
The global CPG organization had recently embarked on a digital transformation journey and was interested in better understanding the company sentiment toward the impact and efficacy of the transformation. The client theorized that senior leaders were not getting the full picture of the current state through the traditional project management process and found that it lacked the data and analytics infrastructure to collect and analyze survey responses in a non-manual fashion.
The organization consulted with Inspire11 to rethink how it can assess the organization and establish key baseline metrics so it can clearly understand where they are and what they need to do in its digital transformation journey.
Why Inspire11?
Inspire11 took a data-driven approach to change management. The client was in the middle of a digital transformation that required significant changes to employees’ “ways of working.” Inspire11 quickly learned the traditional PMO process was not telling the full story of where the business had success and conversely where they had opportunities to provide better support to 10,000+ employees located across the globe. Inspire11 took an innovative, data-driven approach enabling leaders to pinpoint areas of strength and pain points.
Elevens leveraged proven change management frameworks and injected data capabilities to better inform leadership alongside their PMO structure of how the business was moving along its transformation journey and key milestones.
What we did
During the initial phase of the engagement, Inspire11 performed a custom assessment scanning sentiment across strategy, people, process, and technology by collecting anonymized survey data from over 2000 respondents. Automating and analyzing the data was essential for the client to understand the current state of the organization and the next steps in its journey.
Inspire11 performed the following activities
• Created a flexible data pipeline in Tableau and integrated it with HR and employee organization data enabling unique slicing and aggregated reporting.
• Created internal and external benchmarks for Likert-scale responses and analyzed free-text responses with Natural Language Processing (NLP)
• Democratization of Data – empowering the workforce at all levels to know their KPIs, manage and be held accountable to them
Capabilities
Product strategy
Agile Scrum Delivery
Mobile App Development
Cloud Architecture
Amazon Web Services
React Native
Industries
Consumer Products & Goods
Financial Services & Insurance
Healthcare & Life Sciences
Retail & Hospitality
Manufacturing & Industrial
Impacts & Outcomes
With Inspire11’s support, the CPG organization was able to reimagine its strategy, align on a cohesive change and transformation plan, and make significant moves in its digital transformation journey. The data-driven solution enabled the client to:
• Receive an 80% response rate from 4,000 employees
• Tease out insights from 1000+ unstructured text responses through NLP
• Identify region and sector discrepancies.
• Breakdown leader silos, echo chambers, and reliance on gut feelings
The improvement to the organization’s data infrastructure helps executives proactively manage strategy and tactics, support the PMO process through quantitative insights and prioritize strategic initiatives. The analytic tool will also provide leadership with tailored recommendations and action plans developed at the regional/ functional level, detailed information highlighting bright spots and opportunity areas, and a data platform to facilitate continuous feedback integration and drive operational & HR strategy.
How industries can benefit from an employee insights engine:
Financial Services & Insurance
Track sentiment through restructures and system migrations to protect productivity and retention.
Healthcare & Life Sciences
Surface frontline and clinical staff feedback during operational change to catch burnout and adoption gaps early.
Retail & Hospitality
Measure engagement across distributed store and field teams to prioritize where change support is needed most.
Manufacturing & Industrial
Give leadership plant- and region-level visibility into how transformation is landing on the floor, not just in headquarters.
